Refund Policy
Welcome to SkillSoft India! Our Refund Policy outlines the terms and conditions regarding refunds for course enrollments. By using our platform, you agree to the terms of this Refund Policy.
1. Course Enrollment and Payment:
- Enrollment in a course on SkillSoft India requires payment of the applicable course fees.
- Payment can be made through various methods, including credit cards, debit cards, net banking, and digital wallets.
2. Eligibility for Refunds:
- Refund requests will be considered under the following circumstances: a. Technical Issues: Refunds may be granted if technical issues prevent access to the course content, and the issue cannot be resolved within a reasonable timeframe. b. Course Cancellation: SkillSoft India reserves the right to cancel a course. In such cases, enrolled users will be eligible for a full refund. c. Dissatisfaction: Refunds may be considered for users dissatisfied with the course content, provided a detailed explanation of the dissatisfaction is provided within [number] days of course enrollment.
3. Refund Process:
- To request a refund, users must contact our support team at support@skillsoftindia.com within [number] days of the issue arising.
- Refund requests should include the user’s name, course details, a description of the issue, and any supporting documentation.
4. Refund Amount:
- Refund amounts will be determined based on the nature of the issue and the timing of the refund request.
- Refunds will be processed to the original payment method within [number] business days of approval.
5. Non-Refundable Circumstances:
- Refunds will not be provided under the following circumstances: a. Failure to meet course requirements leading to non-completion. b. Dissatisfaction with course content after [number] days of enrollment. c. Changes in personal circumstances or decisions.
6. Currency:
- All refunds will be processed in the currency of the original payment.
7. Updates to the Refund Policy:
- SkillSoft India reserves the right to update this Refund Policy. Users will be notified of any changes through the platform or via email.
8. Contact Us:
Thank you for choosing SkillSoft India for your learning needs. We strive to provide a fair and transparent refund process to ensure your satisfaction with our courses.
